Terms of service

GENERAL TERMS AND CONDITIONS (GTC)

– effective from this date: 21.12.2022.

Imprint: data of the Service Provider (Seller, Company).

Name: Lib Womenstore Kft.
Headquaters: 2092 Budakeszi, Székely köz 5.

Mailing address: 2092 Budakeszi, Székely köz 5.

Shop, pick-up point address: 1053, Budapest, Magyar utca 52.
Registering authority: Budapest District Court Company Office
Company registration number: 13-09-221486
Tax number: 32029422-2-13
Representative: Jani-Téglásy Lili Berta
Phone number: 06-30-425-0389
You can also reach us here: 06-30-157-4994
E-mail: [email protected]
Bank account number: 11702043-21463316

Website:

Hosting provider data

Name: Aut O’Mattic A8C Ireland Ltd.

Headquarters: Grand Canal Dock, 25 Herbert Pl, Dublin, D02 AY86 Ireland

Webpage: https://wordpress.com/

Concepts

Goods: offered on the Website and intended for sale on the Website:

movable thing, including water, gas and electricity in containers, bottles or otherwise in a limited quantity or with a specified volume, anda movable thing that includes or is connected to digital content or a digital service in such a way that in the absence of the relevant digital content or digital service, the goods could not perform their functions (hereinafter: the goods containing digital elements)

Goods containing digital elements: movable things that include or are linked to digital content or digital services in such a way that the goods would not be able to perform their functions in the absence of the digital content or digital service concerned

Parties: Seller and Buyer together

Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity

Consumer contract: a contract, one of whose subjects is considered a consumer

Functionality: the ability of a good containing digital elements, digital content or a digital service to perform functions appropriate to its purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, as well as any person who, by indicating the name, trademark or other distinguishing mark of the Goods, presents himself as a manufacturer

Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software different from that with which the same type of good, digital content or digital service is normally used

Compatibility: the ability of a good, digital content or digital service containing digital elements to work with hardware or software with which goods, digital content or digital services of the same type are normally used, without the need for conversion

Website: this website, which serves to conclude the contract

Contract: A sales contract created between the Seller and the Buyer using the Website and electronic correspondence

Durable data medium: any device that enables the consumer or the business to store the data addressed to him/her personally in a way that is still accessible in the future and for a period of time suitable for the purpose of the data, as well as to display the stored data in an unchanged form

Device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties – in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.

Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of goods or services in accordance with the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only

Business: a person acting in the scope of his profession, independent occupation or business activity Buyer/You: the person entering into a contract making a purchase offer via the Website

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and
the mandatory warranty based on the law

Purchase price: consideration to be paid for the Goods and for the provision of digital content.

Applicable legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:

annual CLV. Act on consumer protection
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society
Act V of 2013 on the Civil Code 151/2003 (IX.22.) government decree on the mandatory warranty for consumer durables
45/2014. (II.26.) Government Decree 19/2014 on the detailed rules of contracts between the consumer and the business. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business
LXXVI of 1999 law on copyright
CXII of 2011 Act on the right to self-determination of information and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer’s nationality, place of residence or establishment within the internal market, and 2006/ 2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (general data protection regulation)
373/2021 on the detailed rules of contracts for the sale and purchase of goods and the provision of digital content and digital services between a consumer and a business. (VI. 30.) Government decree

Scope and acceptance of the General Terms and Conditions

The content of the contract between us is determined – in addition to the provisions of the relevant binding legislation – by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

The language of the contract, the form of the contract

The language of the contracts covered by these General Terms and Conditions is Hungarian.

Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.

Prices

Prices are in forints. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of the “Incorrect price procedure” clause of the General Terms and Conditions.

Procedure in case of incorrect price

It is considered an obviously incorrect price:

HUF 0 price,
a price reduced with a discount, but the discount is incorrectly stated (e.g.: in the case of a HUF 1,000 product, with a 20% discount, the product is offered for HUF 500).

In the case of an incorrect price, the Seller offers the possibility of purchasing the Goods at the real price, with which information the Buyer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaint handling and legal enforcement options

The consumer can submit consumer objections regarding the Goods or the Seller’s activities at the following contact details:

Customer service office location: 1053, Budapest, Magyar street 52. Customer service opening hours:

Opening hours:

From Tuesday to Saturday: 11:00 a.m. to 7:00 p.m. We are closed on Sundays and Mondays

Phone: 06-30-425-0389, 06-30-157-4994 Internet address: E-mail: [email protected]

Entry in the book of buyers. The customer book is available in the Seller’s store (customer service). The Seller will respond in writing to entries made here within 30 days.

The consumer can verbally or in writing communicate his complaint to the company,, which concerns the conduct, activity or omission of the company, or the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to consumers.

The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to immediately record the complaint and its position on it, and hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days – in accordance with the regulations for the response to a written complaint – at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint. If the directly applicable legal act– of the European Union does not provide otherwise, – the company must respond to the written complaint in writing within thirty days of its receipt and take measures to communicate it.. A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.

The record of the complaint must contain the following:

name and address of the consumer,
the place, time and method of presenting the complaint,
a detailed description of the consumer’s complaint, documents and other documents presented by the consumer

list of evidence,

the company’s statement on its position regarding the consumer’s complaint, if the complaint is immediate

investigation is possible,

5.the person taking the minutes and – by telephone or other electronic communication service

with the exception of a verbal complaint communicated using – consumer’s signature,
6. the place and time of taking the minutes,
7. in the case of a verbal complaint communicated by telephone or using other electronic communication services a

unique identification number of the complaint.
The company must keep the minutes of the complaint and a copy of the response for three years and present it to the inspection authorities upon request.

In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint – according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer’s place of residence or stay. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute. If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:

Consumer protection procedure

It is possible to lodge a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are performed by the capital and county government offices competent according to the consumer’s place of residence, a list of them can be found here: http://www.kormanyhivatal.hu/

Judicial proceeding

The customer is entitled to assert his claim arising from a consumer dispute before the court in the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

Conciliation board procedure

We inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board, which is competent according to your place of residence or place of stay: the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer’s request, the conciliation body specified in the consumer’s request is responsible for the procedure instead of the competent body.

The company has an obligation to cooperate in the conciliation board procedure.

As part of this, businesses are required to send a response to the conciliation board’s invitation and the obligation to appear before the conciliation board, (“ensuring the participation of a person authorized to establish a settlement at the hearing”) is recorded as an obligation.

If the company’s seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer’s needs.

In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in case of unlawful behavior of businesses as a result of the change in legislation, there is no possibility of waiving the fine. In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.

In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, the fine can range from HUF 15,000 to 5% of the company’s annual net sales up to , but may extend to a maximum of HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation board provides advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the consumer’s request. The request must be submitted in writing to the chairman of the conciliation board: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content. The application must include

the consumer’s name, place of residence or location,
the name, registered office or site of the company affected by the consumer dispute,
if the consumer designates the requested body instead of the competent conciliation body,
a brief description of the consumer’s position, the facts supporting it and their evidence,
the consumer’s statement that the consumer directly attempted to dispute with the concerned business

settlement of the case

the consumer’s statement regarding the fact that he did not initiate the procedure of another conciliation body in the case,

mediation procedure has not been initiated, request for filing a claim or issuing a payment order

was not submitted,

motion for the board’s decision,
the consumer’s signature.

The document or its copy (extract) whose content the consumer refers to as evidence must be attached to the application, so in particular the written statement of the company on the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation.

If the consumer acts through a proxy, the power of attorney must be attached to the application.

More information about the Conciliation Boards is available here: http://www.bekeltetes.hu More information about the territorially competent Conciliation Boards is available here: https://bekeltetes.hu/index.php?id=testuletek

The contact details of each territorially competent Conciliation Board:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36. Postal address: 7625 Pécs, Majorossy I. u. 36 Telephone number: 06-72-507-154
Mobile: +36 20 283-3422

E-mail: [email protected] Website: www.baranyabekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5. Telephone number: 06-66-324-976
Fax: 06-66-324-976
E-mail: [email protected] Website: www.bmkik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. 99. I. em. 111. Postal address: 1253 Budapest, Pf.: 10.
Phone number: +36-1-488-21-31
E-mail: [email protected]

Website: bekeltet.bkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6. Phone number: 06-22-510-310
E-mail: [email protected]
Website: www.bekeltetesfejer.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710; 06-52-500-745
Fax: 06-52-500-720
E-mail: [email protected]; [email protected] Website: www.hbmbekeltetes.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor 303-304. Mobile: 06-20-373-2570
E-mail: [email protected] Website: www.jaszbekeltetes.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Mártírok útja 4. Phone number: 06-32-520-860
Fax: 06-32-520-862
E-mail: [email protected]

Website: www.nkik.hu

Somogy County Conciliation Board

Address: Anna u. 6, 7400 Kaposvár. Phone number: 06-82-501-000 E-mail: [email protected]

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor Phone number: 06-74-411-661
Fax: 06-74-411-456
E-mail: [email protected]; [email protected]

Valid from this date: 28.05.2022.

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.
Postal address: 6001 Kecskemét, Pf. 228.
Phone number: 06-76-501-500; 06-76-501-525, 06-70-938-4765, 06-70-938-4764
Fax: 06-76-501-538
E-mail: [email protected]
Website: www.bacsbekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1. Telephone number: 06-46-501-091; 06-46-501-090 E-mail: [email protected]
Website: www.bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118 E-mail: [email protected] Website: www.bekeltetes-csongrad.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217
E-mail: [email protected] Website: www.bekeltetesgyor.hu

Heves County Conciliation Board

Address: 3300 Eger, Hadnagy u. 6th grade 1. Postal address: 3300 Eger, Faiskola u. 15. Telephone number: 06-36-416-660/ext. 105 Mobile: 06-30-967-4336

E-mail: [email protected]

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36. Phone number: 06-34-513-010; 06-34-513-012 Mobile: 06-30-201-1647; 06-30-201-1877 E-mail: [email protected]

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-269-0703
Fax: 06-1-474-7921
E-mail: [email protected]

Website: http://panaszrendezes.hu/

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone number: +36-42-420-280
Fax: +36-42-420-180
E-mail: [email protected] Website: www.bekeltetes-szabolcs.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2. Phone number: 06-94-506-645
Fax: 06-94-316-936
E-mail: [email protected]

Website: www.vasibekelteto.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. ground floor 115-116. Telephone number: 06-88-814-121; 06-88-814-111
E-mail: [email protected]
Website: www.bekeltetesveszprem.hu

Online dispute resolution platform

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi út 24. Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail: [email protected] Website: www.bekelteteszala.hu

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online and you don’t necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The online dispute resolution platform is available here:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Partial invalidity, code of conduct

If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in force and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements, as well as on the applicable technical protection measures

The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to encode it.

Information on the essential properties of the Goods

On the website, we provide information on the essential properties of the Goods that can be purchased in the descriptions of each of the Goods.

Correction of data entry errors – Responsibility for the veracity of the data provided

During the order, you have the opportunity to change the data you entered before finalizing the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data provided by you. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the given data, he must initiate the modification of his order as soon as possible. The Buyer can notify the Seller of changes to the incorrect order by sending a letter from the e-mail address provided at the time of the order or by calling the Seller.

Use of the website

The purchase is not subject to registration.

The website provides users with product presentations and online ordering. The User can browse the website using the menu items. The products are listed in a category system. All sale products available in the store can be found in the Sale products category. Each product is marked with the start and end date of the promotion, or the start date and while supplies last.

On the website, it is possible to search for a product based on a keyword. Product results matching the search criteria are displayed as a list, similar to the categories.

The selected product can be placed in the basket using the basket button, next to the button the required number of pieces can be set. The User can check the contents of the basket using the Basket menu item. Here you can change the quantity of the product in the basket you want to order, or you can delete the given item. You can also use the Empty Basket button to completely empty the basket.

The User can continue the purchase process by clicking the Order button. As a second step, it is possible to enter, register, and purchase without registration. In case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address and, if different, the delivery address. In addition to the above data, a password must also be entered for registration. The User can find out about the successful registration by e-mail and on the website. The User may request the deletion of his registration from the Service Provider by e-mail, in which case he must register again for a new purchase.

The User is responsible for keeping access data confidential. The User is responsible for updating his data and is obliged to notify the Service Provider if he becomes aware that his data has been misused by a third party. In case of forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the order process can be continued by entering their e-mail address and password.

As the next step of the order, the User must choose the payment and delivery method that suits him. With the help of a summary page, the User can check all the previously entered data and the products they want to order and their quantities. In case of data entry errors, you can use the pencil icon to correct the entered data.

If you find everything suitable, you can finalize your order using the Submit Order button. You will receive confirmation of this on the website or by e-mail. If you notice incorrect data after the order has been recorded (e.g. in the confirmation e-mail), you must report it to the Service Provider immediately, but no later than within 24 hours. Regardless of the intention to order, the User can log in using the Buyer Login window or the Login menu item. After logging in, a Change data menu item appears, where you can change the data you entered during registration, as well as the data of your placed order and track its status.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you wish to order, and that your information is correct, you can complete your order by clicking the “Order” button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the “Order” button, you expressly acknowledge that your offer must be considered as made, and that your statement – in the event of confirmation by the Seller in accordance with these General Terms and Conditions – entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

Order processing, contract creation

You can place your order at any time. The Seller will confirm your offer by e-mail no later than on the working day following the sending of your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

Payment methods

Bank transfer

You can also pay for the products by bank transfer.

Credit card payment

Pay quickly and securely by credit card in our online shop.

COD (Cash-on-delivery)

If you wish to pay for the value of your order on receipt of your parcel, please choose the “Cash on delivery” payment method.

Cash payment

You have the option to pay the price of the product and the delivery fee in cash on receipt of the product.

Simple payment by credit card (OTP Bank group)

The Simple Online Payment System is developed and operated by OTP Mobil Kft. OTP Mobil Kft. is a member of the OTP Group.

Customers using the service can choose Simple’s simple and secure payment solution for online purchases. They can then make their payment in the usual way through the Simple interface.

The payment procedure is the same as that offered by banks in a similar service. During the service, the Simple transactions are constantly monitored to ensure the safety of the user, including the cardholder, and to help prevent unexpected events.

WHAT ARE THE STEPS OF THE TRANSACTION?
1. By clicking on the “Pay” button, you will be redirected to the Simple payment page, where you can start the transaction by entering your credit card details.

After entering your card details, please check that they are correct.
Processing of the transaction is initiated in the bank’s processing systems.
You will also receive an email notification of your payment result and Simple’s system will redirect you back to the webshop page.

More information: https://www.simple.hu/Fooldal

Stripe

Online credit card payments can also be made through the STRIPE system. Your credit card details are not shared with the merchant.

Payment via the STRIPE payment service provider is only possible for private individuals!

Payment by bank card through the STRIPE payment service provider.

(www.stripre.com ÁSZF: https://stripe.com/en-hu/terminal/legal , GDPR: https://stripe.com/en-hu/privacy

The total amount to be paid includes all costs. The invoice will be sent to the e-mail address provided by the buyer in the order confirmation email at the same time as the bank card payment. When paying by bank card, the payment service provider must be provided with the details of the bank card (card number, expiration year/month, name, security code) from the bank account to which the payment is made. Accepted bank cards: MasterCard, Maestro, Visa, Visa Electron, Amex. Please note that not all banks issue Maestro and VISA Electron cards that can be used to pay online. Please check with your card issuing bank!

Delivery methods

GLS courier service

A termékek kiszállítására választhatja a GLS futárszolgálatot.
Bővebb információt itt talál: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

MPL courier service

You can also choose Magyar Posta as the delivery method when placing your order..
Delivery methods: MPL courier service, MPL parcel machine, MPL parcel left at the post office
Delivery time: 8-10 working days

Personal collection with cash on delivery Delivery deadline

Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, ownership clause

If you previously ordered Goods without receiving them during delivery (not including the case when you exercised your right of withdrawal), or if the Goods were returned to the seller with a not wanted mark, the Seller will fulfill the order with the purchase price and the obligates you to pay shipping costs in advance.

The Seller may withhold delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

Consumer information
Information on the consumer’s right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

a) In the case of a contract for the sale of goods
aa) to the Goods,
ab) when buying and selling several Goods, if the individual Goods are delivered at different times, to the last delivered Goods,

it can be exercised within the deadline starting from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.

45/2014. (II. 26.) The cancellation period provided by government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary commitment in addition to what is written in the law.

The provisions of this clause do not affect the consumer’s right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer’s right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer’s declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline. The deadline is 14 days.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer’s declaration of withdrawal on an electronic data medium after its arrival.

Responsibilities of the Seller in case of cancellation by the consumer The Seller’s obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller’s refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the consumer’s express consent, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

Return of the Goods in the event of withdrawal or termination of the consumer’s obligations

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, is obliged to return the Goods immediately, but no later than within fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by postage.

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26). In the cases included in paragraph (1):

after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer’s acknowledgment that he loses his right of withdrawal as soon as the business fully fulfilled the contract;
b. with regard to goods or services whose price or fee is not determined by the money market company

can be influenced, it depends on its possible fluctuations even during the period specified for the exercise of the right of withdrawal; c. in the case of non-pre-manufactured Goods which, based on the instructions or at the express request of the consumer

were produced, or in the case of Goods that were clearly tailored to the consumer;

with regard to Goods that are perishable or retain their quality for a short time;
with regard to goods with closed packaging that, for health protection or hygiene reasons, after delivery

cannot be returned after opening;

with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company’s control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;

i. regarding the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;

with regard to newspapers, magazines and periodicals, with the exception of subscription contracts; k. in the case of contracts concluded at a public auction;

l.with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, if a deadline or a deadline for completion specified in the contract has been agreed;

with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.

Requirements for contractual performance

The requirements for contractual performance generally apply to goods sold under a consumer contract and goods containing a digital element

At the time of delivery, the Goods and the performance must comply with Regulation 373/2021. (VI.30.) to the requirements contained in the Government Decree.

Ahhoz, hogy a teljesítés szerződésszerűnek minősüljön a szerződés tárgyát képező Árunak meg kell In order for the performance to be considered as contractual, the Goods that are the subject of the contract must comply with the description, quantity, quality, type included in the contract, and must have the functionality, compatibility, interoperability and other characteristics specified in the contract
it must be suitable for any purpose specified by the consumer, which the consumer brought to the Seller’s attention at the latest when the contract was concluded, and which the Seller accepted must have all the accessories and user manuals specified in the contract – including the commissioning instructions, the installation instructions, and customer service support – and must provide updates as specified in the contract. In order for the performance to be deemed to be in accordance with the contract – furthermore – the Goods that are the subject of the contract must be suitable for the purposes that, in the absence of a law, technical standard or technical standard, the governing code of conduct requires for the same type of Goods, it must have the amount that the Consumer can reasonably expect, with quality, performance and other characteristics – in particular in terms of functionality, compatibility, accessibility, continuity and security – which is usual for the same type of Goods, taking into account that the Seller, its representative or any other person involved in the sales chain uses the Goods the public statement about its specific properties – especially made in an advertisement or on a label – must have the accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions – and must comply with what the company presented as a sample, model or trial version before concluding the contract made to the characteristics and description of the goods.

The Goods do not have to comply with the public statement above, if the Seller proves that he was not aware of the public statement, nor should he have been aware of it, the public statement had already been corrected in an appropriate manner by the time of the conclusion of the contract, or the public statement could not have influenced the rightful party’s decision to enter into the contract.

Requirements for contractual performance in the case of the sale of goods sold under a consumer contract

The Seller performs incorrectly if the defect in the goods results from improper installation, provided that

a) commissioning is part of the sales contract and was carried out by the Seller or was carried out under the Seller’s responsibility; obsession
b) the commissioning had to be carried out by the consumer, and the unprofessional commissioning is the result of deficiencies in the commissioning instructions provided by the Seller – or in the case of goods containing digital elements – by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller, or the putting into operation takes place under the responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services over a specified period of time, the Seller is responsible for the defect in the goods related to the digital content, if the defect occurs in the case of continuous service for a period not exceeding two years from the delivery of the goods in two years; or occurs or becomes recognizable.

Requirements for contractual performance in the case of goods containing digital elements sold within the framework of a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of such updates to the digital content of the goods or the related digital service – including security updates – which are necessary to maintain the conformity of the goods with the contract, and must also ensure that the consumer you get them too.

Making the update available to the Seller, if the sales contract provides for a one-time service of the digital content or digital service, then based on the type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract, the consumer can reasonably expect; or the digital content provides for continuous service over a specified period, then in the case of continuous service with a duration not exceeding two years, it must be provided over a period of two years from the delivery of the goods.

If the consumer does not install the updates provided within a reasonable time, the Seller is not liable for the defect of the goods, if it arises solely from the failure to apply the relevant update, provided that

a) the Seller informed the consumer about the availability of the update and the consequences of the consumer’s failure to install it; and
b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, when concluding the contract, the consumer received special information that a specific property of the goods differs from what is described here, and when concluding the sales contract, the consumer separately and expressly accepted this deviation.

Information on the product warranty and accessory warranty for the guarantee of the conformity of the goods

This section of the consumer information was prepared by taking into account Annex No. 3 of Government Decree 45/2014 (II.26) based on the authorization of Article 9 (3) of Government Decree 45/2014 (II.26).

Accessories warranty

In which case can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may assert a warranty claim for accessories against the Seller in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).

What rights are you entitled to based on your warranty claim?

General rules of warranty rights

You can – according to your choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation or you can repair the defect at the Seller’s expense, or you can have it repaired by someone else or – as a last resort – you can also withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be assumed until proven otherwise that a defect recognized within one year from the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

In the case of buyers who are not considered consumers, the deadline for asserting the warranty right is 1 year, which starts on the day of performance (handover).

Special rules of warranty rights in the case of goods sold under a consumer contract and goods containing a digital element

In the case of a contract between a consumer and a business for the sale and purchase of movable goods or the provision of digital content, the Consumer shall be entitled to the provisions of the section “General rules of warranty rights” with the deviations in this section.

In the case of a contract between a consumer and a business for the sale and purchase of movable goods or the provision of digital content, the Consumer may not repair the defect at the Seller’s expense, or have it repaired by someone else, within the framework of exercising his accessory warranty rights.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if doing so would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect condition, as well as the severity of the breach of contract.

The consumer is also entitled – in accordance with the severity of the breach of contract – to request a proportionate delivery of compensation or to terminate the sales contract if the Seller has not carried out the repair or replacement, or has carried out the repair but has not fully or partially fulfilled the following conditions to the Seller you must ensure the return of the exchanged goods at your own expense, if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods – before the defect became recognizable, then the obligation to repair or replace includes the removal of non-conforming goods and putting the goods delivered as a replacement or repaired into service or bearing the costs of removal or putting into service. refused to make the goods conform to the contract
a repeated performance error occurred, despite the fact that the Seller attempted to make the goods conform to the contract
the defect in performance is of such weight that it justifies an immediate price reduction or the immediate termination of the sales contract, or the Seller has not undertaken to make the goods conform to the contract, or it is clear from the circumstances that the company will not receive the goods within a reasonable period of time or without significant damage to the interests of the consumer to make contractual.

If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price – depending on the severity of the breach of contract – in whole or in part until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.

A generally applicable rule is that: the Seller must ensure the return of the exchanged goods at his own expense
if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods – before the defect became recognisable, then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.

The reasonable deadline for repairing or replacing the goods shall be counted from the time when the Consumer communicated the defect to the company.

The consumer must make the goods available to the company in order to complete the repair or replacement.

Delivery of compensation is proportional if its amount is equal to the difference between the value of the goods that the Consumer is entitled to in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer’s right to terminate the purchase contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety

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